Request a Quote
Fill in the form below and we’ll get back to you within 24 hours — same day in most cases. Tell us as much as you can about what you’re dealing with so we can give you an accurate response.
quote form
Fields: Name, phone, email, suburb, property type (home / rental / commercial), brief description of the issue, preferred contact time.
What Happens Next
1. We review your enquiry — usually within a few hours during business hours.
2. We call you back to discuss your situation, ask a few questions, and give you an initial indication of what’s involved.
3. We schedule an assessment at a time that suits you — typically within 24 hours of your enquiry.
4. You receive a written quote covering scope of works and fixed pricing before any work begins.
No obligation. No pressure. Just straight answers.
Suburbs We Service
We cover the full Northern Rivers region, including:
- Byron Bay and the Byron Shire
- Ballina and the Ballina Shire
- Lismore city and surrounds
- Lennox Head
- Bangalow
- Mullumbimby
- Murwillumbah and the Tweed Valley
- Casino and the Richmond Valley
Not sure if we cover your area? Include your suburb in the form or mention it when you call — we’re happy to let you know.
Response Time Commitment
We understand that mould is not a problem that can wait. Our commitment:
- All enquiries: Response within 24 hours (business hours)
- Most areas: Assessment scheduled within 24 hours of contact
- Priority situations: Health-critical, active water damage, or flood-affected properties are given same-day priority where possible
If you’re in a situation that requires urgent attention — active flooding, severe health symptoms, or a property that needs to be cleared for occupation — tell us in the form and we’ll do our best to get to you as quickly as possible.
Frequently Asked Questions
Do you charge for quotes? Initial phone consultations are always free. On-site inspections are charged at $250–$600 depending on property size and location, and this fee is credited against the cost of any subsequent remediation work we carry out.
Can I get a quote without an on-site visit? For simple, clearly defined jobs (e.g., a small bathroom ceiling), we can often provide an indicative price based on photos and a description. For anything involving suspected concealed mould, post-flood properties, or properties with health-affected occupants, an on-site assessment is required for an accurate recommendation.
Do you work with insurance companies? Yes. We can provide inspection reports and documentation in the format required by most major insurers. We can also liaise directly with loss adjusters. Read more about our water damage and flood mould service.
Are you available on weekends? Yes. We understand that mould removal is often urgent and that weekday appointments don’t always work. Weekend availability varies — please indicate your preferred timing in the form.